FAQ

General

I have an issue with the website or something does not work correctly. Who can I contact about this?

You can report any website issues to our consumer services team via email at info@funtastic.com.au

I need help with an item I have ordered. Who can I contact?

You can contact our consumer services team via email at info@funtastic.com.au or phone - 1800 244 543. Please note, our consumer services team is Melbourne based and available Monday to Friday, 9am to 4pm.

Pricing?

Pricing on all Funtastic Websites - the Funtastic Shop site, the Razor Australia website and the My Pillow Pets website includes GST. No additional discounts will be applied at checkout unless using a promotional code.

Item was in stock when I purchased but was not supplied?

Even though the stock levels on our website are live from our warehouse, there is a small window between placing your order and an item selling through. If this is the case our team will contact, you directly to advise that the item is not available before processing your order.

Are there more changes coming?

Yes, we are committed to future development and will continue to make changes to improve your online purchasing experience.

I need help with my order. Who can I contact?

You can contact our consumer services team via email at info@funtastic.com.au or phone - 1800 244 543. Please note, our consumer services team is Melbourne based and available Monday to Friday, 9am to 4pm.

Payment

What payment options do I have?

When you checkout, you can pay via Credit Card (Visa and MasterCard) or PayPal. We do not charge a surcharge to pay via Credit Card.

I have a query regarding payment. Who can I contact?

You can contact our consumer services team via email at info@funtastic.com.au or phone - 1800 244 543 with any payment queries you may have. Please note, our consumer services team is Melbourne based and available Monday to Friday, 9am to 4pm.

Shipping

What are the shipping costs?

Shipping costs are calculated based on your location and the items you have in your shopping cart. When you enter your postcode on the Check Out page, your freight charge will be calculated. If you have a concern with the calculated freight charge, please contact our consumer services team via email at info@funtastic.com.au or via phone - 1800 244 543. Please note, our consumer services team is Melbourne based and available Monday to Friday, 9am to 4pm.

What is the delivery time for an order?

Delivery time varies from state to state. Below are estimated processing and delivery times quoted in working days:

VIC, NSW and SA: 3-5 days
QLD: 5-8 days
WA, NT and TAS: 8-12 days

How can I track my order?

Once your order has been dispatched you will receive an email containing tracking details, that you can use to track your order.